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For your information!
When you book an appointment with us, that time is set aside for you - and ONLY you. We never double book and we try to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time.
Please understand that missed appointments prevent us from catering to other clients.
That said, our policy is simple. If you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the treatment as booked.
In the event that you are unable to keep your scheduled appointment with us, please contact us by phone at least 24 hours prior to your appointment. If you do not reach us, please leave a message on our voice-mail system. If we do not hear from you within this time frame, and you do not keep your appointment, the above policy will be applied.
Note: We recognize that no one is perfect and there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and so your healthcare provider may make an exception to the above policies on those rare occasions.
Waiver of Liability
IN CONSIDERATION of the services in the nature of massage therapy now provided, or to be provided by Sonia Edwards, I the undersigned, by booking an appointment, do hereby release and waive the aforesaid Massage Therapist, of any and all liability including muscle soreness, bruising, headaches, bone fractures, metastasizing disease, illness or disorder, contraction of disease, illness or infection, any discomfort, pain or suffering that may arise at the time of, or thereafter result from receiving the aforesaid services to you without fear or threat of claims or lawsuits arising from the services provided.
I UNDERSTAND that the information given will assist the therapist in the type of treatment performed and HEREBY CERTIFY all information given to be true.